Content

1Introduction & Applicability

92betWelcome to 92bet. This Privacy Policy applies to the 92bet platform and our website 92bet.vuBy browsing our website, creating an account, or using any of our services, you agree to this Privacy Policy.

We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility. 92bet's Privacy Policy is written in clear, transparent language so every user is fully informed about how their data is handled.

If you have any questions while reading this Privacy Policy, please refer to the Contact Section View. Our support team is available 24/7 and ready to assist you.

2What Information We Collect

92bet collects user information in several ways. Below is a detailed breakdown of what is collected and why:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, phone number Account Notifications & Support
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Identity Document NID, passport copy Identity Verification & Fraud Prevention
Device & Log Information IP address, browser, device Security Monitoring
Gaming Data Bet history, game preferences Responsible Gaming & Personalization

We never store your full bank card number, PIN, or password on our servers. Sensitive payment information is processed directly by the payment gateway.

3How Your Data Is Used

92bet uses collected data solely for the following purposes:

  • Account Management: To create, verify, and secure your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To handle your questions, complaints, and requests.
  • Promotions & Bonuses: To send you relevant offers (you can opt out of this at any time).
  • Fraud Prevention: To prevent account hacking and financial fraud.
  • Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
  • Responsible Gaming: To identify signs of problem gambling and provide timely support.

92bet never shares your information with advertisers, marketing companies, or any third party for commercial purposes.

4Who Your Data May Be Shared With

92bet operates under strict policies. However, information may be shared in the following limited circumstances:

  • Payment Processors: Minimum necessary information is shared to process transactions via Mobile Banking, Nagad, Rocket, bank transfer, or USDT gateway.
  • KYC Verification Services: Licensed third-party services may be used for identity verification purposes.
  • Legal Authorities: We may be required to disclose information to relevant authorities under a court order or applicable law.
  • Cloud & IT Services: For secure cloud storage and IT services — however, these providers are not permitted to use your data for their own purposes.

Everyone we share data with is bound by strict confidentiality agreements and may only use the information for the specific purpose it was shared.

5Cookies & Tracking Technologies

92bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

  • Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: To analyze which sections of the website are used most.
  • Preference Cookies: To remember your language, theme, and other preferences.
  • Cookie Controls: You can disable cookies through your browser settings, though some features may not function properly as a result.

92bet does not use harmful tracking technologies or third-party advertising cookies.

6Data Security Measures

92bet uses industry-leading security technology to keep your data safe:

  • 256-bit SSL Encryption: All data transfers take place over fully encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security can be added to your account login.
  • Firewall & DDoS Protection: Advanced security technologies are active at the server level.
  • Regular Security Audits: An external team of experts regularly audits our systems.
  • Suspicious Activity Monitoring: Unusual logins or transactions are automatically detected and blocked.
  • Secure Data Centers: Your data is stored in ISO-certified data centers.

Stay vigilant about your own security. Never share your password with anyone, and always log out after using an unfamiliar device.

7How Long Your Data Is Retained

92bet does not retain user data longer than necessary. Data retention periods are as follows:

  • Active Account: All data is retained for as long as your account remains active.
  • Closed Accounts: Even after account closure, financial transaction records may be retained for up to 5 years as required by law.
  • KYC Documents: May be retained for up to 5 years after account closure to meet regulatory requirements.
  • Marketing Data: If you unsubscribe from marketing messages, that data is removed immediately.
  • Log Files: Security-related logs are typically deleted automatically after 90 days.

8Your Privacy Rights

92bet gives you full control over your personal information. Your rights are outlined below:

Right to Access Your Data You can find out exactly what information we hold about you.
Right to Rectification You may request corrections to any inaccurate information.
Right to Erasure You may request deletion of your data under certain circumstances.
Right to Restrict Processing You may request that the processing of your data be restricted in certain circumstances.
Data Portability You can request a copy of your data.
Marketing Opt-Out You can unsubscribe from promotional messages at any time.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

9Protection of Minors

92bet is a responsible gaming platform. We do not serve or collect information from anyone under the age of 18.

  • Age is verified at registration; users under 18 are not permitted to create an account.
  • If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
  • If a parent or guardian has concerns, please contact us — we will act promptly.

No person under the age of 18 is permitted to use 92bet under any circumstances. This is both a legal obligation and our ethical responsibility.

10Privacy Policy Updates

92bet may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:

  • The "Last Updated" date at the top of this page will reflect any changes.
  • For significant changes, you will be notified via your registered email or account notifications.
  • Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy.
  • If you do not agree with any changes to the policy, you may contact us to request that your account be closed.

Check this page regularly or keep account notifications enabled so you never miss an important update.

11Contact & Support

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to us through the following:

  • Live Chat: 24/7 support is available directly in Bengali.
  • Email: [email protected] — responses are typically sent within 24 hours.
  • Support Hours: 7 days a week, 24 hours a day.

For more information, visit our FAQ Page View or Responsible Gaming Visit the page.